Manage Engine Generate Api Key For Technician

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates help desk requests and assets to allow users to manage their IT in an effective way. The V-Technician add-on integrates Service Desk seamlessly with Outlook. Giving us the possibility to create, edit and manage tickets all in one place. Especially as most of our customers request arrive in our staffs inboxes. A really great feature is the creation of appointments in Outlooks calendar from tickets. A unique key is generated for a technician with login permission in ServiceDesk Plus – MSP application. To generate the API Key, click Admin - Technicians under User block. If you want to generate the API key to the existing technician, then click the edit icon beside the technician.

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The API Key performs as an authentication mechanism between the two applications. To generate the API Key, click the Generate link. Select a time frame for the key to expire, or simply retain the same key perpetually. If a key is already generated for the technician, a Re-generate link appears. I'm looking to fetch information from ticket requests in MESD via the REST API in Powershell, but being totally new to REST API I feel like I'm in over my head a little formatting the request correctly. All I want to do is simply pull the rest and get specific fields from the request such as. The main class 'API' is used with your manage engine API key to access the common commands. The API key can be obtained via the sdplus section: Admin, Assignees, Edit Assignee (other than yourself), Generate API Key. Recommended: Setup your API key as a windows environment variable (e.g. Jun 03, 2017  Manage Engine Service Desk Integration using REST.

Background

Currently, the Manage Engine Service Desk Plus Rest API is xml based.

This python module eases the interaction with the API by translating the xml into a more pythonic structure.

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Usage

Required Modules

  • requests
  • xmltodict

The main class 'API' is used with your manage engine API key to access the common commands. The API key can be obtained via the sdplus section: Admin, Assignees, Edit Assignee (other than yourself), Generate API Key.Recommended: Setup your API key as a windows environment variable (e.g. SDPLUS_API_KEY).All interactions with the API require a 'base' url - the url of how you usually access Service Desk Plus, with '/sdpapi/request/' appended at the end.

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For example, to view a request, and return a list of dictionary items:

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Most code you will write using this module will be similar to the above.E.g. to edit a request and change the subject line:

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However, sometimes the xml returned is not standard to the common return structure from Manage Engine. In these cases, you can bypass this module's internal processing with the following 'bypass=True' parameter: